Treasury Management FAQS

Businesses must be a Commercial Center or Small Business Center client with an iPhone or Android device and a data service plan or Wi-Fi access. Your Company Administrator will grant you access to mobile through your user profile on Commercial Center or Small Business Center.

The TBK Business Mobile app is available through the Google Play Store and the Apple App Store. Once you have downloaded the app, there is a registration process. See the Commercial Center or Small Business Center User Guide or contact Treasury Management Support at 844-824-2265 or tm@tbkbank.com for further details.

An activation key is an authentication code that is generated when a user is established in Commercial Center or Small Business Center. The activation key is your primary security identifier for Secure Browser, mobile banking or token services and is provided by your Company Administrator or by contacting Treasury Management Support at 844-824-2265.  The activation key expires every 90 days and can be reset under your user profile. More information can be found in the Resource Center within Commercial Center or Small Business Center. Refer to the User Guide.

To change your PIN for TBK Business Mobile, you can press Forgot PIN to re-register the device and set up a new PIN. Your activation key from your user profile will be required to start this process. Your Company Administrator or TBK Treasury Management Support at 844-824-2265 can retrieve this information for you.

Verify that you are using one of the following browsers:

• Microsoft Edge (any version currently supported by Microsoft)
• Mozilla Firefox (Version 95+)
• Google Chrome (Version 96+)

Apple Safari is not officially supported; however, there are no known issues with the most recent version of Safari.

For additional assistance in troubleshooting, contact Treasury Management Support at 844-824-2265 or tm@tbkbank.com.

Contact Treasury Management Support at tm@tbkbank.com to activate new accounts in Commercial Center or Small Business Center. Closed accounts and dormant accounts do not appear in Commercial Center or Small Business Center.

On the Dashboard in Commercial Center or Small Business Center, you can hover over any account number with your mouse and the entire account number will appear.

You can create transaction files for QuickBooks in both Commercial Center and Small Business Center.  Simply specify the date range and generate the QBO file. When you open QuickBooks, your file will be ready to download.

You can create transaction files for Quicken in both Commercial Center and Small Business Center. Simply specify the date range and generate the QFX file. When you open Quicken, your file will be ready to download.