Treasury Management

Treasury Management Frequently Asked Questions

Treasury Management Frequently Asked Questions:

What are the requirements to access TBK Business Mobile?

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Businesses must be a Commercial Center or Small Business Center client and have an iPhone or Google Android device with a data service plan or Wi-Fi access. Your administrator will have to grant you access to mobile through your user profile on Commercial Center or Small Business Center.

The TBK Business Mobile app is available through the Google Play Store and the Apple App Store. Once you have downloaded the app, there is a registration process. See the Commercial Center or Small Business Center user guide or contact Treasury Management Support for further details.

Midwest Division: 563-888-6477
Western Division: 844-824-2265
Texas Division: 855-892-2420

What features are available through TBK Business Mobile?

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TBK Business Mobile allows businesses to:

  • Review activity on accounts like transfers and payments
  • Review daily balances
  • Transfer between available accounts
  • Pay bills using Bill Pay
  • Originate ACH and Wire transactions
  • Approve wire transfer and ACH originations
  •  Deposit checks

How do I begin using TBK Business Mobile?

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If you are enrolled in Commercial Center or Small Business Center, authorized users will be able to download the TBK Business Mobile app directly from the Google Play Store or the Apple App Store. Registration instructions are provided by Treasury Management Support.

Midwest Division: 563-888-6477
Western Division: 844-824-2265
Texas Division: 855-892-2420

What is an activation key?

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An activation key is an authentication code that is generated when a user is registered for Commercial Center or Small Business Center. The activation key is your primary security identifier for Secure Browser, mobile or token services and is provided by your company administrator or by TBK Treasury Management Support.

Using the activation key, you will create a PIN as part of the registration process. See the Commercial Center or Small Business Center user guide or contact Treasury Management Support for further details.

How do I change my PIN for TBK Business Mobile?

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To change your PIN for TBK Business Mobile, you can press Forgot PIN to re-register the device and set up a new PIN. Your activation key from your user profile will be required to start this process. Your administrator or TBK Treasury Management Support can retrieve this information for you.

What should I do if I believe I've been locked out of TBK Business Mobile?

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To enhance security, TBK Business Mobile will lock access after three (3) invalid PIN entry attempts. Contact your administrator or Treasury Management Support for assistance.

Midwest Division: 563-888-6477
Western Division: 844-824-2265
Texas Division: 855-892-2420

What should I do if I cannot remember my PIN?

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Press “Forgot PIN” on the PIN entry screen, and enter your activation key to re-register the device and create a new PIN. Your administrator or Treasury Management Support can retrieve your activation key for you.

What if all my accounts do not show up in Commercial Center or Small Business Center?

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Contact TBK Treasury Management Support to have additional accounts added.

What is the deadline for processing mobile transactions?

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TBK Business Mobile services are available 24/7.

Note: Some services have defined processing cutoff times as follows:

  • ACH Origination and Approvals   5:00 pm CST
  • Wire Origination and Approvals  4:00 pm CST
  • Remote Deposits    6:00pm CST
  • Mobile Deposits    5:00pm CST

When will the mobile deposit be posted to my account?

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Mobile deposits made by 6:00 pm CST will be reviewed by the bank on that business day. If accepted, the deposit will be posted to the business account during nightly processing.

Is there a limit to the amount I can deposit using TBK Business Mobile?

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Yes, based on the deposit activity of the company, agreed upon limits are set by the bank in your company profile on Commercial Center and Small Business Center. User limits can also be set for further security.

What should I do with the original paper checks after a remote deposit is made?

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After depositing the check using TBK Business Mobile, please follow these best practice guidelines:

  1. Write “Mobile Deposit” on the front of the check.
  2. Retain the original check in a secure location for 14 days from the date of deposit to allow time for the item to clear processing.
  3. Once the check has cleared, the check should be destroyed.

Protecting electronically deposited items from theft, fraud or accidental re-deposit is your responsibility and is acknowledged in the Terms and Conditions for the mobile deposit service.

Failure to protect electronically deposited items may result in cancellation of the mobile deposit service.

On the Deposit History screen, there is a place for "Decline Deposits". Is this how I determine if the deposit was not accepted by the bank?

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No. The “Declined Deposits” are those deposits that were attempted and declined by mobile deposit. Users will receive an email if the deposit is declined by the bank.

Are there any fees for using TBK Business Mobile?

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There are no additional fees for using TBK Business Mobile at this time. Depending upon Treasury Management services used, fees may apply to the desktop version of Small Business Center and Commercial Center.

For details regarding pricing and fees, please contact a Treasury Management Sales Officer.

Can I set up new vendors within bill pay through TBK Business Mobile?

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No. Payees must be setup in Commercial Center or Small Business Center prior to paying them using TBK Business Mobile.

Where can I learn more about TBK Business Mobile?

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Go to tbkbank.com > Treasury Management > TBK Business Mobile.

If you have further questions, please contact TBK Bank Treasury Management Support at:

Midwest Division: 563-888-6477
Western Division: 844-824-2265
Texas Division: 855-892-2420

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