What We Do to Protect You

Our team members are trained to handle sensitive information with care for privacy and security. TBK Bank will not call, text, or email asking for passwords, one-time verification codes, or online banking credentials. Never give out your credentials, card number, security code or access key.

Account Protection:

• Fraud Protection – We monitor for suspicious card activity and investigate reported unauthorized transactions. Customer protections may vary based on the circumstances and applicable laws and account agreements.
• Card Controls and Alerts – Lock and unlock your debit or credit card, setup alerts, and control how and where your card can be used.

Enhanced Login Security:

When logging in from a different or new computer or device, we authenticate your login using Two Factor Authentication (2FA) for added protection via text or phone using a verification code. We also provide secure biometric sign in using fingerprint or facial ID.

What You Can Do

• Customize your online banking username and avoid using your account number, birthdate, social security number, or any other personally identifiable information.
• Create a complex password—a mixture of capital and lowercase letters, numbers, and symbols. Make sure it’s at least 12-17 characters long. Never reuse a password.
• Use account alerts and notifications for all transaction activities.
• Actively monitor your accounts regularly to ensure there are no unusual transactions.
• Use My Credit Score in Online Banking to help monitor your credit and detect potential identity theft. Reviewing your credit information regularly can help you identify unauthorized activity and address fraud more quickly.

How to Report Fraud

Call us at 866-644-3935 immediately:

• If you have a lost or stolen card
• If you receive a suspicious email or phone call claiming to be from TBK Bank
• If you opened a questionable link and shared your login credentials, PIN or other sensitive information

Fallen Victim?

Do you believe you’ve fallen victim to a scam? Visit our Support & Victim Assistance Portal for assistance, resources, and support info.

• Urgent assistance.
• How and when to report any type of fraud.
• What to do if documents, credentials, or personal information are lost or stolen.
• Victim resources.
• Online testing tools.

Freeze Your Credit

One of the strongest preventative measures you can take is to freeze your credit. It makes it difficult for cybercriminals to open up new accounts in your name or your children’s names. To freeze your credit in the United States, simply call the three credit bureaus (Equifax, Experian and TransUnion) and request a freeze. We suggest doing the same for all family members. A security freeze does not affect your credit score. And if you want to take out a loan, unfreezing your credit is simple. Learn how.

Follow-Up/Next Steps

We can help you report fraud to the authorities.