Our free online banking is a tremendous timesaving convenience for all customers. You can securely transfer funds, view real-time balances and history, pay bills, and more, whenever it’s most convenient you.
Online banking makes sticking to banking hours a thing of the past. It’s easy to use, and even easier to enroll. It’s not that we don’t want to see you — we just want to offer you more convenience. Watch the video below and sign up today.
- Free with all accounts
- Available 24/7 from any computer with internet access
- View current transactions and past statements
- Transfer funds between accounts
- Pay bills with online bill pay*
- Make payments to your TBK Bank loans
- Download your account data to Quicken or Microsoft Money
- Securely encrypted
- Fast and easy to use
Have some questions about your online banking? Please refer to our Online Banking FAQ below — or just contact us at your convenience.
Important Notice: Updated Online Banking Alerts Beginning April 2nd
In order to provide you with more customizable and real time alerts, we are upgrading to a new and improved online banking alert system. Now, you can set up alerts to notify you when your account balance falls below a certain limit and get a push notification sent directly to your smartphone. As an Online Banking customer, please note that this upgrade will require you to recreate any alerts you are currently receiving in order to avoid any lapse in communication. The new system will be in effect on April 2nd and current alerts will no longer be valid after April 4th. To sign up for new alerts, simply log in to Online Banking and follow the prompts on the Home Page.
Did you know that you can have a notification sent to your smartphone when your account balance falls below a certain amount? Alerts give you relevant, real-time information directly from online banking or the mobile banking app. Some examples of alerts are:
- Transaction over threshold amount
- Account balance below threshold
- Online Banking was locked out
- Check Number xxxx cleared
To enroll, log in to your Online Banking account. You can set up alerts, “Do Not Disturb” times, and your preferred delivery method. You can also control the alerts within the mobile app. Download our updated mobile app through the iOS App Store or the Google Play Store, and take control of your finances with customizable alerts.
- Online Banking FAQs
Where can I learn more about Online Banking?
View our tutorial at https://www.tbkbank.com/services/account-management/online-banking.html.
Which operating system can I use to access Online Banking?
Windows Vista and above
Mac OS 10.7 and above
Which browsers can I use to access Online Banking?
- IE - 9.0 and above
- Firefox – current version
- Google Chrome – current version
Apple OS X
- Mozilla Camino – current version
- Safari – 6.0 + (Mac OS only)
- Firefox – current version
- Google Chrome - current version
(IPad users can at times access using the Safari browser, however there are no qualified browsers for this application at this time)
(Cell phone users will be unable to use a browser to connect unless they are enrolled in Mobiliti)
How do I know that I’m logging into TBK Bank’s Online Banking and not a phony website designed for phishing?
When you enter your Username to log into a computer you have already registered, the URL bar will turn green and display a padlock so that you know you can safely proceed with your password. When you enter your Username to log into an unregistered computer, Online Banking will present you with a Security Challenge Question previously chosen by you; after correctly answering the question, you will see the URL turn green and display a padlock so that you know you can safely proceed with your password.
What if the URL bar doesn’t turn green?
Please contact TBK Bank at (866) 644-3935 immediately.
What if I have registered my computer, but Online Banking continues to ask me a Security Challenge Question each time I log in?
The Security Challenge Information is stored as a cookie on your computer, so if you are presented with a question each time on an already registered computer, then the cookie is somehow being deleted; that is most likely automatically occurring when you close your browser. To check this setting while online, select Internet Options from the Tools menu and go to the Browsing history section of the General Tab. If “Delete Browsing History on Exit” is checked, your cookies are being deleted each time your browser is closed.
Simply uncheck the box if desired. If you ever manually delete your cookies in the future, you will be asked a Security Challenge Question the next time you log into Online Banking.
How do I register additional computers for Online Banking?
After correctly answering the Security Challenge Question, you may register your computer by choosing “This is a personal computer. Register it.”
How many computers can I use to access Online Banking and how many can I register?
You can access your accounts from any number of computers and there is no limit to which ones you choose to register, however we only recommend registering computers you use on a regular basis.
How often do I need to change my password?
In an effort to provide customers with the utmost security in Online Banking, it is a requirement that all Online Banking passwords be changed every 180 days. If it has been more than 180 days since your last password change, a prompt will be made to change the password the next time Online Banking is accessed. Password requirements are:
Minimum Length (characters) 8 Maximum Length (characters) 17 Numeric Characters Required 1 Upper Case Alpha Required 1 Lower Case Alpha Required 1 Special Characters Required 0
How do I change my Security Challenge Questions for Online Banking?
Log into Online Banking and choose “Options.” Then scroll down to the Security Data section and choose “Edit.”
To change the Security Challenge Questions, simply re-enter them in the appropriate fields and change the drop-down boxes if desired. After a change to the Security Challenge Questions, choose “Submit” to save the new information.
Why am I locked out of Online Banking and how do I get unlocked?
To enhance security, Online Banking will lock your access after three (3) invalid Password/Security Challenge attempts. Contact your local branch for assistance.
What if I am not locked out of Online Banking, but I do not remember my password?
Use the “Forgot Password” feature which will send your password to your email address we have on file.
To enhance Security, you will be prompted to change your password during your next login.
What if I cannot access all of my accounts through Online Banking?
Contact your local branch for assistance.
What is the deadline to make internal account transfers and internal loan payments with Online Banking?
The cut off time for internal transfers and loan payments is 6:00 pm CST.
Is it important for me to keep my email address updated in Online Banking?
Yes, notifications will often be sent out by email, so please keep your email address updated. To change your email address while logged into Online Banking, click “Options”, scroll to the E-Mail section and click “Edit”; enter your new email address and submit.
What happens if I do not access Online Banking on a regular basis?
To enhance security, your Online Banking profile will be deleted after 90 days of non-use; this can be avoided by logging in beforehand. If your profile is deleted, you may Sign Up Now. Please note that if you use Bill Pay and your Online Banking profile is deleted, future dated Bill Payments will be cancelled and your Bill Pay payees will be deleted as well.
Can I set up an alert on my account?
Alerts can be set up through Online Banking. Select “Alerts” from the Utility Navigation Bar, select the type of alert (checking, savings, loans) and click on “Set Up New Alert”.
What alerts are available?
Checking Savings Loans Checking Balance Notice Savings Balance Notice Loan Payment Posted Checking Debit Notice Savings Debit Notice Loan Payment Due Checking Deposit Notice Savings Deposit Notice Checking Low Balance Notice Savings Low Balance Notice Specific Check Has Cleared Notice
Can I receive alerts on my phone?
Yes. Alerts can be received by email or text.
Do I have to use Online Banking to have an alert placed on my account?
No. Contact your local branch for assistance.
Refer to our Online Banking Disclosure.
*Feature not available in Texas Market. Please contact your local branch for more information.