online banking

right caretDo I have to use Online Banking to have an alert placed on my account?

No. Contact your local branch for assistance.

right caretCan I receive alerts on my phone?

Yes. Alerts can be received by email or text.

right caretWhat alerts are available?

right caretCan I set up an alert on my account?

Alerts can be set up through Online Banking. Select “Alerts” from the Utility Navigation Bar, select the type of alert (checking, savings, loans) and click on “Set Up New Alert”.

right caretWhat happens if I do not access Online Banking on a regular basis?

To enhance security, your Online Banking profile will be deleted after 90 days of non-use; this can be avoided by logging in beforehand. If your profile is deleted, you may Sign Up Now. Please note that if you use Bill Pay and your Online Banking profile is deleted, future dated Bill Payments will be cancelled and your Bill Pay payees will be deleted as well.

right caretIs it important for me to keep my email address updated in Online Banking?

Yes, notifications will often be sent out by email, so please keep your email address updated. To change your email address while logged into Online Banking, click “Options”, scroll to the E-Mail section and click “Edit”; enter your new email address and submit.

right caretWhat is the deadline to make internal account transfers and internal loan payments with Online Banking?

The cut off time for internal transfers and loan payments is 6:00 pm CST.

right caretWhat if I cannot access all of my accounts through Online Banking?

Contact your local branch for assistance.

right caretWhat if I am not locked out of Online Banking, but I do not remember my password?

Use the “Forgot Password” feature which will send your password to your email address we have on file.

To enhance Security, you will be prompted to change your password during your next login

right caretWhy am I locked out of Online Banking and how do I get unlocked?

To enhance security, Online Banking will lock your access after three (3) invalid Password/Security Challenge attempts. Contact your local branch for assistance.

right caretHow do I change my Security Challenge Questions for Online Banking?

Log into Online Banking and choose “Options.” Then scroll down to the Security Data section and choose “Edit.”

To change the Security Challenge Questions, simply re-enter them in the appropriate fields and change the drop-down boxes if desired. After a change to the Security Challenge Questions, choose “Submit” to save the new information.

right caretHow often do I need to change my password?

In an effort to provide customers with the utmost security in Online Banking, it is a requirement that all Online Banking passwords be changed every 180 days. If it has been more than 180 days since your last password change, a prompt will be made to change the password the next time Online Banking is accessed. Password requirements are:

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right caretHow many computers can I use to access Online Banking and how many can I register?

You can access your accounts from any number of computers and there is no limit to which ones you choose to register, however we only recommend registering computers you use on a regular basis.

right caretHow do I register additional computers for Online Banking?

After correctly answering the Security Challenge Question, you may register your computer by choosing “This is a personal computer. Register it.”

right caretWhat if I have registered my computer, but Online Banking continues to ask me a Security Challenge Question each time I log in?

The Security Challenge Information is stored as a cookie on your computer, so if you are presented with a question each time on an already registered computer, then the cookie is somehow being deleted; that is most likely automatically occurring when you close your browser. To check this setting while online, select Internet Options from the Tools menu and go to the Browsing history section of the General Tab. If “Delete Browsing History on Exit” is checked, your cookies are being deleted each time your browser is closed.

Simply uncheck the box if desired. If you ever manually delete your cookies in the future, you will be asked a Security Challenge Question the next time you log into Online Banking.

right caretWhat if the URL bar doesn’t turn green?

Please contact TBK Bank at (866) 644-3935 immediately.

right caretHow do I know that I’m logging into TBK Bank’s Online Banking and not a phony website designed for phishing?

When you enter your Username to log into a computer you have already registered, the URL bar will turn green and display a padlock so that you know you can safely proceed with your password. When you enter your Username to log into an unregistered computer, Online Banking will present you with a Security Challenge Question previously chosen by you; after correctly answering the question, you will see the URL turn green and display a padlock so that you know you can safely proceed with your password.

right caretWhich browsers can I use to access Online Banking?

Windows

  • IE – 9.0 and above
  • Firefox – current version
  • Google Chrome – current version

Apple OS X

  • Mozilla Camino – current version
  • Safari – 6.0 + (Mac OS only)
  • Firefox – current version
  • Google Chrome – current version

(iPad users can at times access using the Safari browser, however there are no qualified browsers for this application at this time)

(Cell phone users will be unable to use a browser to connect unless they are enrolled in Mobiliti)

right caretWhich operating system can I use to access Online Banking?

Windows Vista and above

Mac OS 10.7 and above

right caretWhere can I learn more about Online Banking?