What are the requirements to access Mobile Business Banker?
Businesses must be a Business Banker user and have an iPhone or Google Android device with a data service plan or Wi-Fi access. Once enrolled, users can accomplish many of the tasks available through Mobile Business Banker using a mobile device.
What features are available through Mobile Business Banker?
Users will have many of the same features available in Business Banker. TBK Bank Mobile Business Banker allows businesses to:
- Review activity on accounts like transfers and payments
- Review daily balances
- Transfer between available accounts
- Pay bills using CheckFree Small Business Bill Pay
- Approve dual controlled transactions like wire transfer originations and ACH originations
- Deposit a check into the business account specified
How do I begin using Mobile Business Banker?
If already enrolled in Online Business Banking, contact Treasury Management at a number listed below to be enrolled in Mobile Business Banker. Once enrolled, users will then be able to download the TBK Bank Mobile Business app directly from either the Apple iTunes Store or Google Play, depending on the mobile device’s operating platform.
- Midwest Division: 563-888-6477
- Western Division: 844-824-2265
- Texas Division: 855-892-2420
What does the "Save ID" feature do from the log-in screen?
Since multiple user IDs can be used to access Mobile Business Banker on one device, users can save their user ID for future use. After the user ID is saved, the option to “Change User” will be shown.
When will I be asked a security question on my mobile device?
The first time users log in on a mobile device, they will be prompted to answer a security question. This allows users to securely log-in and register the device.
How do I change my Password for Mobile Business Banker?
A user’s Mobile Business Banker password is the same as their desktop Business Banker password. If a token is used to log in on a desktop, users will need a token to log in to Mobile Business Banker. At this time, password changes must be done from logging in to Business Banker from the desktop.
What should I do if I believe I've been locked out of Mobile Business Banker?
To enhance security, Mobile Business Banker will lock access after three (3) invalid Password/Security Challenge attempts. Contact Treasury Management at one of the numbers listed above for assistance.
What should I do if I cannot remember my password?
Log in to Business Banker from a desktop and use the “Forgot Password” feature or contact Treasury Management at one of the numbers listed above.
What if all my accounts do not show up in Business Banker?
Contact Treasury Management at one of the numbers listed above to have other accounts added.
What is the deadline for processing mobile transactions?
Mobile Business Banker services are available 24/7 however, some services may contain processing cutoff times as follows:
- ACH Origination Approvals 5:00 pm CST
- Wire Origination Approvals 3:30 pm CST
- Mobile Business Deposits 5:00pm CST
When will the mobile deposit be posted to my account?
Mobile Business deposits made by 5pm CST will be reviewed by the bank on that business day. If approved, the deposit will show up in the business account during nightly processing.
Is there a limit to the amount I can deposit using Business Mobile Deposit?
Limits are set by the bank based upon the needs of each company. Remote Deposit limits are agreed upon at implementation of RDC/Mobile Deposit. If a business does not already have a limit, one will be set by the bank based upon deposit activity specific to the Company.
What should I do with the original paper check after the deposit is made?
After depositing the check using Business Mobile Deposit, please follow these best practice guidelines:
- Write “Mobile Deposit” on the front of the check.
- Retain the original check is a secure location for 14 days from the date of deposit. The check should be destroyed after that time, provided the deposit was made to the account.
On the Deposit History screen, there is a place for "Decline Deposits". Is this how I determine if the deposit was not accepted by the bank?
No. The “Declined Deposits” shown here are deposits that were attempted and declined by the phone. Users will receive an email if the deposit is declined by the bank.
Are there any fees for using Mobile Business Banker
There are no additional fees for using Mobile Business Banker. Depending upon additional Treasury Management services used, fees could apply to the desktop version of Business Banker. For detailed pricing of these fees, please contact your local branch.
Can I set up new vendors within bill pay through Mobile Business Banker?
No. New vendors are set up in the desktop version of Business Banker. Mobile Business Banker is used to pay vendors that have already been established.
If you have further questions, please contact Treasury Management department at one of the phone numbers listed above.
Where can I learn more about Mobile Business Banker?
On our website, under Services< Account Management< Mobile Business Banker