SearchNEWS & EVENTS
COVID-19 INFORMATION
We’re Here To Help
Ensuring the health and safety of our customers, team members and the communities we serve is our top priority. Below you will find ways we are here to help you as we work to keep each other safe and make sure you still have access to your accounts and banking services.
FIND A LOCATION
Branch, Drive-Thru or ATM
To find an open branch, drive-thru or ATM location, please visit our
locations page.
KEEPING YOU SAFE
Ensuring Health and Safety Remain a Top Priority
Ensuring the health and safety of our customers, team members and the communities we serve is our top priority. We continue to actively monitor the COVID-19 situation from the Center of Disease Control and Prevention (CDC) and the World Health Organization (WHO) to ensure we are able to act on the latest information and guidelines. Rest assured, we continue to ensure you have access to your accounts and banking services. We also want to remind you of the many alternative ways we can serve your banking needs during this time.
If you have been negatively impacted by the coronavirus and need assistance with your loan or deposit account please contact Customer Care at 866-644-3935 to talk with a TBK Bank representative.
You can also find out how we are providing financial assistance to our personal and business customers by reviewing the Customer Relief Efforts tab below. This includes our participation in the CARES Act (Coronavirus Aid, Relief and Economic Security Act), including Customer and Community Relief Efforts, the SBA Paycheck Participation program and Main Street Lending program.
HOW WE CAN HELP
Customer and Community Relief Efforts
With the recent passage of the CARES Act (Coronavirus Aid, Relief and Economic Security Act), we want you to know that TBK Bank is quickly working to understand how we can further support our personal and business customers. As more details of the Act are announced we will provide additional updates.
Personal Banking Customers
TBK Bank is committed to helping our customers and communities in this time of need. If you have been negatively impacted by the coronavirus and need assistance with your deposit account please contact Customer Care at 866-644-3935 to talk with a TBK Bank representative.
Personal Banking Customers
- We have increased our ATM daily deposit limit from $5,000 to $7,500 for both
personal and business customers. - We have increased our mobile deposit daily dollar amount, monthly dollar amount and
item count.
GOVERNMENT ISSUED STIMULUS CHECKS
We are available to cash government issued stimulus checks for both customers and non-customers who have two forms of valid identification.
We continue to review how we can best serve our customers and communities during this time and will continue to provide you updates as this situation evolves.
If you filed your taxes electronically in 2018 or 2019 you may have the opportunity to ACH deposit your stimulus check directly into your TBK Bank Account, please make sure you use the correct routing number: 111909579.
Additionally if you receive a physical stimulus check you can use mobile deposit in the TBK Bank Mobile App to deposit your check directly into your account and avoid going to a drive thru.
Many customers have begun to receive stimulus payments via direct deposit to their TBK Bank accounts. To track your Economic Impact Payment, visit:
www.irs.gov/coronavirus/economic-impact-payments, or check your balances in the TBK Bank Mobile App or Online Banking.
For more information on the government stimulus check program and eligibility visit: www.irs.gov/coronavirus
Business and Commercial Banking Customers
Paycheck Protection Program
In order to assure we are able to process all of our current PPP applications, TBK Bank will stop accepting new PPP applications at 6:00 PM CST on August 6, 2020.
To date, we are proud to have been able to help over 2,000 local small businesses receive a total of $227 million in funding in the communities we serve.
If you have not submitted a PPP application for your business or are not currently a TBK Bank customer and are interested in moving your banking relationship to TBK Bank, we would be honored to help you and your business through this PPP process, please reach out to a TBK Bank Relationship Manager or email:
SBAtaskforce@tbkbank.com as soon as possible to get started.
If TBK Bank has already processed a PPP loan for your small business, we will be reaching out in the upcoming months to complete your forgiveness application. Thank you for your patience as we await further guidance from the SBA.
If you have any questions or are looking for additional assistance options please contact your TBK Bank Relationship Manager or see our PPP FAQ.
The content on this page does not reflect any changes that could result from rules and regulations, as well as related guidance regarding the Paycheck Protection Program Flexibility Act of 2020 (PPPFA), which was signed into law on June 5, 2020. We expect additional guidance from the SBA prior to lenders implementing changes related to the PPPFA. In the event of any discrepancies between the information on this site and the SBA’s site, please follow official SBA guidance.
BANK FROM HOME
Online, Mobile or Phone – We’re Right Where You Need Us
TBK Bank has many ways you can banks safely from home with online banking, our mobile app or telephone banking.
The TBK Bank Mobile App
Get secure and easy access to your accounts from your smartphone 24/7/365.
ACCOUNT INSIGHT
- Stay in the know with Instant Balance
- View your balance and transaction history
- Manage your credit score
MOBILE CHECK DEPOSIT
- Make mobile check deposits
MANAGE YOUR CARD
- Block and unblock a lost debit card
MORE WAYS TO PAY
- Transfer funds from one account to another
- Pay your bills with Bill Pay
- Pay friends and family quickly and securely with Zelle (No cash or check necessary)
Download the TBK Bank Mobile App
TBK Bank Online Banking
Easily access and manage your accounts from a computer or tablet.
- View your balance and transaction history
- Manage your budget and see all your finances, from TBK and other financial institutions
- Transfer funds from one account to another
- Pay your bills with Bill Pay
- Pay friends and family quickly and securely with Zelle (no cash or check necessary)
- View and download your statements (with eStatements)
- Manage your credit score
Login to Online Banking
Sign Up for Online Banking (Account Number is Required)
Telephone Banking
- Check Your Balance
- Make Transfers
FOR YOUR BUSINESS
With Service and Expertise – Our Team Remains Ready To Help
Our robust suite of products and services can convert everyday transactions to electronic ones to help you easily manage your business from home, such as payroll, bill payment and faster collection of accounts receivable.
- Commercial and Small Business Center Online Account Management
- The TBK Bank Business Mobile App
- Remote Deposit Capture
- Merchant Services to collect Credit Card Transactions
- ACH Origination for Both Credit and Debits
- Direct Deposit for your Employees
- ACH Payments for Your Customers
Treasury Management Customers
Our Treasury Management team is here to help. We are operating as usual. While we do not anticipate any disruptions in service for Commercial or Small Business Center, we will communicate to customers immediately through a Communication Bulletin in your Commercial or Small Business Center online banking menu.
If you have any questions or concerns, please contact Treasury Support Monday through Friday 8:00 AM to 6:00 PM CST by emailing tm@tbkbank.com or by calling:
(563) 888-6477 | Illinois/Iowa
(855) 892-2420 | Texas
(844) 824-2265 | Colorado, Kansas & New Mexico
CONTACT US
Our Customer Care Teams are ready to assist
Customer Care 866-644-3935
If you have questions about your account, services or alternative ways to bank, please feel free to contact the Customer Care Center. Please expect longer than normal wait times as we are currently experiencing higher than usual call volume.
Treasury Management Customers
If you have any questions about your account, please reach out to your banker directly or contact your local treasury management support team:
563-888-6477 | Illinois/Iowa
855-892-2420 | Texas
844-824-2265 | Colorado, Kansas & New Mexico
Commercial Loan Customers
If you have questions about your commercial loans with TBK Bank or would like to discuss available payment options, please contact your banker to help guide you through the process.
Protecting your Finances
Updated Contact Info
Help us stay in touch with you by making sure your personal information such as email address and phone number is up to date in our system. You can update this information in online banking.
Fraud Prevention
Your financial well-being is important to us. We want to protect your personal information, good credit and your money from scams. To help keep you informed, we encourage you to read the following tips and ways to avoid fraud.
Wire Transfers
TBK Bank can wire money where it needs to be quickly, easily and safely. To anyone, anywhere in the world.
Protecting your Funds
There’s no need to withdraw large amounts of cash or take other extreme financial measures. The best place for your money is in a safe, sound financial institution, where it is insured by the FDIC. TBK remains financially sound. Find out more about our parent company, Triumph Bancorp, our values and our commitments to our communities, please visit our investor relations web site. You can also find more information about:
Financial Condition and Performance 10-K Report
Key Statistics
As of December 31, 2019, our capital ratios exceeded those levels necessary to be categorized as “well capitalized” under the regulatory framework for prompt corrective action.
Total Assets: $5.1 billion
Total Deposits: $3.8 billion
Total Loans: $4.2 billion
Market Capitalization: $1.0 billion
TBK Bank is a wholly owned subsidiary of Triumph Bancorp, Inc.
Consolidated Reports of Condition and Income for TBK Bank filed with the FDIC is available at https://research2.fdic.gov/bankfind/
TBK Bank’s FDIC Certificate # is 23498.