WE’RE HERE TO HELP

CORONAVIRUS (COVID-19) UPDATE

Last Updated: March 27, 2020

Your Health and Safety Are Our Number One Concern

We know the recent news of the Coronavirus (COVID-19) is top of mind for many of our customers. Like you, we have been actively monitoring updates from the CDC. We will continue to update this page as the situation evolves. In the meantime, we want to remind you of the many ways we can serve your banking needs.

 

We’re here to help

If you have been negatively impacted by the coronavirus and need assistance with your loan or deposit account please contact Customer Care at 866-644-3935 to talk with a TBK Bank representative.

 

Our Branch Drive-Thru’s Are Open

Our branch drive-thru services are open. Our bankers are ready to help you during this time of uncertainty. If you need access to your Safe Deposit Box, please speak to a banker at the drive thru, first. Please continue to check this page and our website for updates on branch drive thru information and hours.

 

The Majority of Our Branch Lobbies Are Closed

Beginning Wednesday, March 18, 2020, we will close the majority of branch lobbies until further notice. While we enjoy seeing you in our branches, we are taking this precaution for the health of our customers and team members, in accordance with CDC guidelines and recommendations.  Limiting interpersonal social & business contact for the time being will help prevent the spread of the Covid-19 virus in our community.

 

Temporary Branch Availability Effective March 18th

We will maintain our normal business hours.

Iowa/Illinois

Lobby Open: East Moline Downtown (Special hours for customers 60+ on Wednesdays from 7am-8am beginning April 1st)

All Other Branch Locations Drive Thru Open Only (Lobby closed)

 

Colorado & Kansas

Lobby Open: Otis & Granada

All Other Branch Locations Drive Thru Open Only (Lobby closed)

Closed: Durango Walmart & Durango Albertsons

 

New Mexico

Lobby Open: Albuquerque & Gallup

All Other Branch Locations Drive Thru Open Only (Lobby closed)

 

Texas

Lobby Open: Dallas-Park Central

 

Find a location or drive-thru
Find an ATM

 

24/7/365 Banking Convenience with the TBK Bank Mobile App and Online Banking

The TBK Bank Mobile App

Get secure and easy access to your accounts from your smartphone 24/7/365.

  • Stay in the know with Instant Balance
  • View your balance and transaction history
  • Make mobile check deposits
  • Transfer funds from one account to another
  • Pay friends and family quickly and securely with Zelle (no cash or check necessary)
  • Block and unblock a lost debit card
  • Pay your bills with Bill Pay
  • Manage your credit score
Download the TBK Bank Mobile App for Apple
Download the TBK Bank Mobile App for Android

 

TBK Bank Online Banking

Easily access and manage your accounts from a computer or tablet.

  • View your balance and transaction history
  • Manage your budget and see all your finances, from TBK and other financial institutions
  • Transfer funds from one account to another
  • Pay your bills with Bill Pay
  • Pay friends and family quickly and securely with Zelle (no cash or check necessary)
  • View and download your statements (with eStatements)
  • Manage your credit score
Login to Online Banking
Sign Up for Online Banking (account number is required)

 

Make a Loan Payment

Make a loan payment online directly from our website – click here.

 

Other Ways To Bank 

TBK Bank ATMs

ATMs at TBK Bank locations allow you to:

  • Make Cash Withdrawals
  • Make Cash and Check Deposits
  • Check Your Balance
  • Make Transfers

 

Telephone Banking  877-321-4347

Our automated telephone banking system is available 24/7 and allows you to:

  • Check Your Balance
  • Make Transfers

 

Contact Us

Customer Care  866-644-3935

If you have questions about your account, services or alternative ways to bank, please feel free to contact the Customer Care Center. Please expect longer than normal wait times as we are currently experiencing higher than usual call volume.

 

Treasury Management Customers

Our Treasury Management team is here to help. We are operating as usual. While we do not anticipate any disruptions in service for Commercial or Small Business Center, we will communicate to customers immediately through a Communication Bulletin in your Commercial or Small Business Center online banking menu.

If you have any questions or concerns, please contact Treasury Support Monday through Friday 8:00 AM to 6:00 PM CST by emailing tm@tbkbank.com or by calling:

  • 563-888-6477 Illinois/Iowa 
  • 855-892-2420 Texas      
  • 844-824-2265 Colorado, Kansas & New Mexico

 

Other Helpful Tips

As always, the health, safety, and well-being of our customers, team members, and communities is our number one concern. We will continue to monitor this quickly evolving situation and we’re here to assist our customers as needed. Please continue to check this site as well as our Facebook page for relevant and timely information. Thank you for your trust and allowing us to serve your financial needs.

  • Updated Contact Info: Help us stay in touch with you by making sure your personal information such as email address and phone number is up to date in our system. You can update this information in online banking.
  • Fraud Prevention – Your financial well-being is important to us. We want to protect your personal information, good credit and your money from scams. To help keep you informed, we encourage you to read the following tips and ways to avoid fraud. TBK Bank Fraud Prevention
  • Wire Transfers – TBK Bank can wire money where it needs to be quickly, easily and safely. To anyone, anywhere in the world. TBK Bank Wire Instructions
  • CDC Resource Center – For the latest updates on COVID-19, please visit the CDC Resource Center.
  • World Health Organization (WHO) 

 

Financial Information

More about Triumph Bancorp

To find out more about our parent company, Triumph Bancorp, our values and our commitments to our communities, please visit our investor relations web site.  You can also find more information about:

Financial Condition and Performance 

10-K Report

Key Statistics

As of December 31, 2019, our capital ratios exceeded those levels necessary to be categorized as “well capitalized” under the regulatory framework for prompt corrective action.

Total Assets:                          $5.1 billion

Total Deposits:                      $3.8 billion

Total Loans:                           $4.2 billion

Market Capitalization:         $1.0 billion

TBK Bank is a wholly owned subsidiary of Triumph Bancorp, Inc.

Consolidated Reports of Condition and Income for TBK Bank filed with the FDIC is available at https://research2.fdic.gov/bankfind/

TBK Bank’s FDIC Certificate # is 23498.

Member FDIC. Equal Housing Lender